Privacy Policy

This Privacy Policy explains how PROMOUNT collects, uses and protects your personal data when you contact us or use our services. We respect your privacy and handle your data in line with the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Acts.

1.What information we collect

We only collect the information we need to respond to you and carry out the work you ask for. Depending on how you contact us, this may include:

• Your name and phone number when you call or message us on WhatsApp.
• The address or location of the job, so we can quote and attend.
• Details of the service you request and any relevant notes or photos you choose to send.
• Basic technical data (such as your IP address and browser type) automatically logged by our web host for security and to keep the site running.

This website does not have contact or payment forms, and we do not ask you to create an account.

2.How we use your information

• To reply to your enquiry and provide a quote.
• To schedule and carry out the installation or handyman work.
• To arrange payment and keep records required for tax and accounting.
• To contact you about your booking or after-service support.

3.Legal basis for processing

Under GDPR, we rely on the following legal bases:

• Performance of a contract — to provide the service you request.
• Legitimate interests — to respond to enquiries and run our business.
• Legal obligation — to keep invoices and records as required by Irish law.
• Consent — where you voluntarily give us information or photos; you can withdraw consent at any time.

4.Cookies

This website uses only essential cookies and local storage needed for the site to work — for example, to remember your choice on the cookie notice. We do not use advertising or analytics/tracking cookies, and we do not build a profile of you.

You can clear or block cookies and local storage at any time in your browser settings. Doing so will not stop the website from working.

5.Third-party services

To keep the site light and functional we use a small number of third-party services, which may process limited data (such as your IP address) when a page loads:

• Google Maps / Google Business Profile — if you click through to view our reviews or location on Google.
• WhatsApp (Meta) — if you choose to message us; your message is handled under WhatsApp's own privacy policy.
• Web hosting provider — stores the website and keeps basic server logs.

We do not sell your personal data, and we only share it where necessary to deliver our service (for example, with our accountant) or where required by law.

6.How long we keep your data

We keep your personal data only for as long as needed for the purpose it was collected. Enquiry messages are kept while we are in contact and for a reasonable period afterwards; invoices and financial records are retained for as long as required by Revenue and Irish tax law.

7.Your rights

Under GDPR you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate data.
• Ask us to erase your data ("right to be forgotten").
• Restrict or object to how we process your data.
• Request a copy of your data in a portable format.
• Withdraw consent at any time.

8.Security

We take reasonable steps to keep your personal data safe and to prevent unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.

9.Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

10.Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact PROMOUNT — Cezar, Bray, Co Wicklow — on 083 4566788 or WhatsApp.